Customer Experience Representative - Ics
J.B. Hunt
Pittsburgh, Pennsylvania, US
About the Role
J.B. Hunt - - Responsibilities: Promote positive customer relationships by engaging regularly and providing solutions to meet their needs and goals to maximize freight potential and growth; Monitor and support on-time delivery, damage-free services, and accurate billing; Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures; Schedule pick-up and delivery appointments with an emphasis on optimizing transit time and meeting customer expectations; Enter customer orders into the order management system to track loads and provide necessary information to operations teams
Responsibilities
- Promote positive customer relationships
- Monitor delivery reliability and billing
- Schedule pickups/deliveries and communicate with customers
Qualifications
- High school diploma or equivalent
- Experience in customer service or order management preferred
- Ability to use order management systems
Required Skills
customer service
communication
problem solving
order management
timeline management
Keywords
customer experience
order management
logistics
client relations
scheduling
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