Customer Experience Representative
Enterprise Mobility
Salt Lake City, Utah, US
About the Role
Enterprise Mobility - 3920 Terminal Drive - Responsibilities: Meet and greet customers in a professional, friendly, and timely manner; Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment; Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information; Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors; Place outgoing calls for callback management, and miscellaneous calls as assigned
Responsibilities
- Meet and greet customers professionally
- Provide superior customer service
- Answer incoming calls and resolve questions
Qualifications
- experience in customer service
- communication skills
- problem-solving ability
Required Skills
customer service
communication
problem-solving
product knowledge
multitasking
Keywords
customer experience
retail
rental
call center
enterprise mobility
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