Customer Experience Manager
Michaels
Avon, Connecticut, US
About the Role
Michaels - 315 W Main St [Department Supervisor] As a Customer Experience Manager at Michaels, you'll: Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations; Lead the omni channel processes; Ensure all front end policies and procedures are followed; Train, observe and coach customer experience team to achieve results...Hiring Immediately >>
Responsibilities
- Lead front-end operations and customer experience initiatives
- Coach and train customer experience team
- Ensure policy compliance across front end operations
Qualifications
- 2+ years in retail or customer service
- Leadership/people management experience
- Excellent communication skills
Required Skills
customer experience
team leadership
training and coaching
policy compliance
omni-channel operations
Keywords
retail
customer experience
training
leadership
omni-channel
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