Customer Experience Manager
Five Below
Valdosta, Georgia, US
About the Role
Five Below - 1700 Norman Dr. Space 610 & 620 - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers.; Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.; Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsibilities
- Lead front-end operations to ensure customer satisfaction
- Train crew on customer service standards
- Achieve store-wide customer service score goals
Qualifications
- 5+ years of retail experience preferred
- Excellent communication and leadership skills
- Experience in customer service management
Benefits
Employee discount
Career growth opportunities
Required Skills
customer service excellence
team leadership
store operations
training
front-end merchandising
Keywords
customer experience
retail management
BS
B.E.S.T. program
front-end operations
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
6 days ago
Location
Valdosta, Georgia, US
Job Type
Full-time
Work Mode
Onsite
Experience
5+ years
Category
Retail management, Customer experience, Store leadership
About the Company
F
Five Below
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