Customer Experience Manager
Five Below
El Paso, Texas, US
About the Role
Five Below - Eastlake Blvd - Responsibilities: Ensure all crew members are Wowing the Customer through personal contact with customers.; Train the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.; Lead their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Lead front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards; ensure front-end equipment is in working order and associates are trained.; Open and close procedures, maintain store cleanliness, recovery, and keeping the store ready for customers at all times.
Responsibilities
- Train crew on customer service
- Lead front-end operations
- Open/close procedures
Qualifications
- Customer service experience
- Leadership
- Communication
Required Skills
Customer service
Training
Store operations
Leadership
Front-end operations
Keywords
customer experience
service quality
leadership
store operations
training
Interested in this role?
Apply now and take the next step in your career.