Customer Experience Manager
Five Below
Miami Beach, Florida, US
About the Role
Five Below - 230 Lincoln Road - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers.; Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.; Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
Responsibilities
- Lead customer service initiatives
- Train crew on service standards
- Manage front-end operations and store readiness
Qualifications
- 2+ years in retail or customer service
- Leadership or supervisory experience
- Excellent communication skills
Required Skills
customer service
team leadership
front-end operations
store sanitation
training
Keywords
customer experience
retail management
front-end operations
training
customer service
Interested in this role?
Apply now and take the next step in your career.
Job Overview
Date Posted
3 days ago
Location
Miami Beach, Florida, US
Job Type
Full-time
Work Mode
Onsite
Experience
2-4 years
Category
Retail customer experience management, Retail management store leadership, Customer service excellence
About the Company
F
Five Below
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