Customer Experience Manager
Five Below
Indianapolis, Indiana, US
About the Role
Five Below - 4200 South East Street - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers; Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards; Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
Responsibilities
- Lead customer service operations
- Train staff on service standards
- Manage front-end operations
Qualifications
- extensive experience in customer service management
- leadership and training skills
- store operations knowledge
Required Skills
customer service
training
leadership
store operations
front-end management
Keywords
customer experience
retail management
front-end operations
service standards
team leadership
Interested in this role?
Apply now and take the next step in your career.