Customer Experience Manager
Five Below
Duluth, Georgia, US
About the Role
Five Below - 3675 Satellite Boulevard - Responsibilities: Ensures all crew members are Wowing the Customer through personal contact with customers; Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience; Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager; Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards; Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times
Responsibilities
- Lead front-end operations to ensure fast, friendly checkout and customer satisfaction
- Train crew on customer service experience
- Open/close procedures and maintain store readiness
Qualifications
- experience leading customer service teams
- ability to train staff in service standards
- retail front-end operations knowledge
Required Skills
customer service
training
leadership
retail operations
Keywords
customer experience
manager
retail
Interested in this role?
Apply now and take the next step in your career.