Customer Experience Coordinator
TJX
Ruston, Louisiana, US
About the Role
TJX - 1216 Woodward Avenue - Responsibilities: Promote an excellent customer experience and oversee front-of-store team; Lead by example and provide prompt, courteous customer service; Train and coach Associates on front end principles and loyalty programs; Assign registers, coordinate POS coverage, and manage breaks for Associates; Address customer concerns promptly and ensure adherence to store policies and labor laws
Responsibilities
- Promote excellent customer experience and oversee front-of-store team
- Train and coach associates on front end principles and loyalty programs
- Address customer concerns and ensure adherence to store policies and labor laws
Qualifications
- Experience leading front-end/front-of-store teams
- Strong customer service skills and knowledge of loyalty programs
- Familiarity with POS systems and scheduling/break management
Required Skills
customer service
team leadership
POS knowledge
training/coaching
policy adherence
Keywords
customer experience
front-end
team leadership
POS
store operations
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