Concierge - Noc Ft
MBK Senior Living
Scottsdale, Arizona, US
About the Role
MBK Senior Living - - Responsibilities: Warm Welcome & First Impressions: Greet residents, families, visitors, and prospects with a friendly, professional demeanor, ensuring everyone feels seen, valued, and supported from the moment they arrive.; Customer Engagement: Support sales by skillfully directing inquiries, welcoming tours, and creating a smooth, positive experience for residents, families, and guests.; Communication Hub: Answer and direct incoming calls promptly and courteously, providing accurate information or connecting callers with the appropriate team member.; Resident & Family Support: Respond to questions and requests from residents and their families, offering assistance or coordinating with other departments to ensure needs are met quickly and efficiently.; Community Coordination: Maintain knowledge of daily activities, events, and resident services to answer inquiries and share information proactively.
Responsibilities
- Greet residents, families, visitors and prospects with a friendly demeanor
- Direct inquiries and welcome tours to support sales
Qualifications
- High school diploma or equivalent
- customer service experience
- communication skills
Required Skills
customer service
communication
hospitality
sales support
multitasking
Keywords
concierge
front desk
resident services
hospitality
customer experience
Interested in this role?
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