Concierge
Marriott Hotels
Miami Beach, Florida, US
About the Role
Marriott Hotels - 2901 Collins Avenue - Responsibilities: Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.; Respond to special requests from guests with unique needs and follow up to ensure satisfaction.; Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.; Answer, record, and process all guest calls, messages, requests, questions, or concerns.; Contact appropriate individual or department to resolve guest call, request, or problem.
Responsibilities
- Respond to guest requests for special arrangements or services by making arrangements or identifying appropriate providers.
- Gather, summarize, and provide information to guests about the property and surrounding area amenities.
Required Skills
customer service
communication
problem resolution
coordination
multitasking
Keywords
guest services
concierge
hotel
hospitality
Marriott
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