Commercial Domain Architect

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Commercial Domain Architect
Location: Deerfield, IL (Hybrid)

Role Purpose
The Commercial Domain Architect is the senior architecture leader accountable for translating commercial strategy into coherent, executable technology outcomes that deliver measurable in-year savings, enable year-on-year simplification, and establish a scalable target‑state architecture across the end-to-end Commercial value stream, including Service and repair delivery.
This role ensures enterprise-standard platforms—most notably Salesforce—are fully leveraged to reduce fragmentation, lower operating cost, and improve performance across upstream commercial planning, go-to-market execution, sales enablement, service and repair operations, martech and downstream customer engagement.

Outcomes That Define Success

Quantifiable in-year and recurring cost savings across the Commercial and Service and Repair technology portfolio

Approved multi-year simplification and modernization roadmaps with clear savings targets

Reduced architectural complexity and elimination of redundant Commercial and Service tools

Increased enterprise leverage of Salesforce and strategic Commercial platforms

Improved decision quality, speed, and confidence for Commercial and Service technology investments

Core Responsibilities
Strategy Realization: Commercial & Service and Repair Architecture

Partner with Commercial and Global Service and Repair leadership to translate growth, service, and margin strategies into target operating models and capability roadmaps

Lead target‑state architecture across portfolio planning, pricing, demand shaping, and service delivery models

Ensure alignment across sales execution, enablement, customer support, service operations, and martech

Develop sequenced, value‑backed roadmaps that deliver in-year savings and sustained cost reduction

Solution Architecture Leadership

Provide architectural leadership for major Commercial and Service and Repair initiatives and investment proposals

Own architectural alignment around Salesforce as the primary enterprise platform for Commercial and Service workflows

Guide solution design across Salesforce, MarTech, SAP Hybris, Aprimo, Allego, and supporting Commercial and Service systems

Ensure solutions align with enterprise data, integration, security, and platform standards

Portfolio Simplification and Savings Delivery

Continuously assess the Commercial and Service and Repair application landscape to identify consolidation, rationalization, and retirement opportunities

Partner with Finance, Commercial, Marketing and Service leaders to quantify savings and track value realization

Drive reduction of duplicate sales, marketing, enablement, and service tools through platform reuse

Embed simplification, scalability, and cost reduction into all Commercial and Service architecture decisions

Governance and Decision Enablement

Represent Commercial and Service and Repair architecture within enterprise governance and technology assessment forums

Ensure Salesforce and approved enterprise platforms are evaluated and leveraged first

Enable consistent architectural decision-making without slowing commercial execution or service delivery

The Commercial Domain Architect serves as a trusted advisor to Commercial and Service and Repair executive leadership, IT delivery and platform leaders, Enterprise Architecture, and Finance partners.

Qualifications And Experience

Bachelor’s degree in IT, Engineering, Business, or equivalent experience

12+ years in solution or domain architecture roles supporting Commercial and/or Global Service functions

Deep expertise in Salesforce and enterprise Commercial and Service technology ecosystems

Proven track record delivering portfolio simplification and measurable cost savings

Strong executive communication and stakeholder influence skills

Leadership Profile

Enterprise‑first, outcome‑driven mindset

Strong commercial and service operations acumen

Pragmatic systems thinker who balances speed, cost, and scalability

Trusted partner who challenges constructively and drives cross‑functional alignment