Collections Specialist

Base Salary: $55,000–$60,000 + Monthly Bonuses + Uncapped Commission
Hybrid – Chicago, IL

A growing financial services organization is seeking a motivated Collections Specialist to support both third-party and in-house recovery efforts.

As a Collections Specialist, you will split your time between managing relationships with third-party collection partners (60%) and supporting internal collections activities (40%). This role requires analytical thinking, strong communication skills, and the ability to drive positive results across a diverse portfolio.

• Serve as the main liaison with external collection agencies.

• Conduct monthly performance and strategy meetings.

• Provide regular reporting and account-health analysis to leadership.

• Monitor progress and ensure timely movement on delinquent accounts.

• Support inbound/outbound calls, negotiations, and settlements.

• Develop reconciliation plans and review daily NSF return-payment lists.

• Perform skip tracing and assist with process improvements.

• 3–5 years of collections experience, including third-party exposure.

• Strong analytical and problem-solving abilities.

• Excellent communication skills; able to articulate clearly and professionally.

• Bilingual fluency in Spanish highly desired.

• Expanding company with genuine room for advancement.

• Competitive compensation with lucrative monthly bonus opportunities—senior team members have averaged $20,000 in annual bonuses.

• Medical (BCBS), dental, vision (MetLife), unlimited PTO, and 401(k) with match after 60 days.

• Hybrid schedule, small and collaborative team, and an upbeat, supportive environment.

• Your ideas count - easy to influence change and improve processes.

If you are a driven Collections Specialist who thrives in a growth-focused, team-oriented setting, this Collections Specialist opportunity offers the perfect blend of challenge, flexibility, and earning potential.
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