Ft Call Center Representative - Work from Home
Jackson Hewitt
Zanesville, Ohio, US
About the Role
[Customer Service / Remote] - Anywhere in U.S. / Competitive pay & benefits - As a Call Center Rep at Jackson Hewitt Inc., you will: Receive inbound/ make outbound calls to clients to learn about and address their needs, complaints, or other issues with products or services; Respond efficiently and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued; Present a professional, courteous, and confident demeanor via verbal and/or written communications; Take ownership in assisting, researching, resolving, or escalating customer issues; Diligently and accurately document customer records and cases...Hiring Immediately >>
Responsibilities
- Receive inbound/outbound calls to address client needs
- Document customer records and cases
- Resolve or escalate customer issues
Qualifications
- High school or equivalent
- Customer service experience
- Excellent communication skills
Benefits
Competitive pay
Benefits included
Required Skills
Communication
Problem-solving
Active listening
Documentation
Customer support
Keywords
call center
customer service
remote work
inbound outbound calls
client support
Interested in this role?
Apply now and take the next step in your career.