Business Systems Analyst - Secret Clearance Required

Description & Requirements MAXIMUS IT is currently seeking a highly motivated and passionate individual to join our team as a Business Systems Analyst. A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders. With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions. Support the design and modification of business systems or IT systems. - Interact with the business stakeholders and subject matter experts in order to understand gather, document, and analyze business needs and technical requirements. - Document the functional and, sometimes, the technical design of the system - Serve as the liaison between business units, technology teams, and support teams throughout the proposal lifecycle. -Identify, document, and communicate risks, assumptions, and mitigation strategies. -Provide pricing inputs, technical solution overviews, and contact center expertise to proposal teams and stakeholders. -Support proposal development by guiding writers, reviewing content, and contributing technical material. -Drive process improvement through opportunity tracking, pipeline reviews, training participation, and pricing best practices. Bachelor’s degree in related field. - Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunications, Technical Communications or related field, or equivalent work experience. - 4+ years of experience analyzing technical requirements and working with a multi-disciplinary team to identify solutions, risks and risk mitigation strategies OR in a similar Business Analyst role. - Understanding of public cloud and private cloud IaaS, PaaS, UCaaS, CCaaS and SaaS. - Knowledge of contact center skills, including but not limited to, ACD, IVR, NLP, automated dialers, queuing, skilling, VoIP, DID, TFN, DNIS, call recording and screen recording. - Proven ability to work in fast-paced environment and multi-task appropriately against competing priorities and deadlines under limited supervision. - Understanding of project management processes and relevant project management experience. - Excellent interpersonal skills to interact with customers, senior-level personnel and Team members - Ability to distill meaningful insights from structured and unstructured data. - Ability to leverage data to inform and support critical decisions. - Proficiency in Microsoft Office products including MS PowerPoint, MS Excel, MS Word, MS Teams and MS Outlook. Genesys Cloud and Amazon Connect. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.