Business Analyst

This Senior Analyst position will work alongside 2-3 other Senior Analysts and under the guidance of a Manager level BA in a \"pod-like\" structure in support of an operational area within the Senior Supplement Insurance business. Captures vendor/customer requirements and turns them into product backlog items or process changes. The ideal candidate for this role creates process documentation and translates into user story maps. They also have the qualifications to create and present Features/User stories to an agile scrum team and follow the requested changes through to completion. Works with Product Owners to support development team members and perform business checkouts. Creatively translates information using business knowledge and identifies additional information needed to support analytical objectives. Performs analysis on production issues reported by the operations teams to determine where a root cause originates (internal or vendor systems); can identify the full impact of reported issues to help prioritize solutions and drive remediation. Assists in audits and remediation as needed. Supports implementation and rollout of vendor/customer products related to operations; works with the training team as needed to ensure operational readiness. Coordinates with vendors on issue reporting and resolution. Analyzes data for trends and translates data into meaningful information. Overall, provides analysis of business implications and applies problem solving skills to meet business needs.