Business Analyst, Customer Experience
Just Energy Group,
Houston, Texas, US
About the Role
Journey Mapping & Optimization: Maintain and update customer journey maps across self-service channels (IVR, portal, mobile app, chatbot) to visualize touchpoints, identify friction, and guide optimization opportunities. - Content Alignment & Complia Customer Experience, Business Analyst, Business, Analyst, Experience, Operations, Business Services
Required Skills
journey mapping
customer experience
data analysis
stakeholder management
process improvement
Keywords
business analyst
customer experience
journey mapping
optimization
IVR
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Job Overview
Date Posted
5 days ago
Location
Houston, Texas, US
Category
Business and strategy, Customer experience, Process optimization
About the Company
J
Just Energy Group,
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