Business Analyst

Who We Are At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow. Our Core Values We are stronger as one: We collaborate across the enterprise, scale what works, and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other, and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status‑quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling colleagues to make an impact and bring their whole selves to work. Who You’ll Work With The Business Analyst role will report to the Operations Support Manager under the Governance and Reporting team and will collaborate closely with IT partners and business stakeholders across multiple business units. As a member of the ALIP Production Support Team, you will track and manage any reported issues related to the admin. Responsibilities include – but are not limited to – working with IT and business partners throughout the full life cycle of defects including intake, research, root‑cause analysis, prioritization and implementation. About The Role What you need to know: Troubleshoot escalated process issues, perform root‑cause analysis on problems, and implement fixes or workarounds. Manage JIRA and ServiceNow Incident prioritization and backlog. Track and report RCA and defect recovery metrics to ensure SLA adherence for timely issue resolution. Communicate with Operations partners to obtain clear business impact and transparency of resolution timeline. Support Business Continuity Planning and Enterprise Resiliency efforts across production environments. Champion process improvement initiatives to enhance operational efficiency and reduce production incidents. Experience 3+ years of experience supporting Life and Retirement Operations. General knowledge of JIRA, Excel, Corebridge Financial Life system/platforms preferred. Strong organization and planning skills. Excellent communication, problem‑solving, and analytical skills. Adaptability to changing business needs. Compensation The anticipated salary range for this position is $63,000.00 to $53,000.00 (Woodland Hills, CA; Jersey City, NJ) at the commencement of employment. The actual compensation offered will ultimately be dependent on multiple factors, including the candidate’s geographic location, skills, experience, and other qualifications. In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan. Work Location This position is based in Corebridge Financial’s Houston, TX; Woodland Hills, CA; Jersey City, NJ offices and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely. Benefit Offerings Include Health and Wellness: medical, dental, vision insurance plans, mental health support, and wellness initiatives. Retirement Savings: competitive 401(k) plan with company matching up to 6% of eligible pay and a company contribution equal to 3% of eligible pay. Employee Assistance Program: confidential counseling services and resources. Matching charitable donations: Corebridge matches donations to tax‑exempt organizations 1:1, up to $5,000. Volunteer Time Off: up to 16 volunteer hours annually. Paid Time Off: eligible employees start off with at least 24 paid time‑off days. We are an Equal Opportunity Employer Corebridge Financial is committed to being an equal opportunity employer and complies with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job‑related qualifications and without regard to protected characteristics. The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Corebridge Financial is committed to working with and providing reasonable accommodations to applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. Reasonable accommodations will be determined on a case‑by‑case basis. We will consider for employment qualified applicants with criminal histories, consistent with applicable law. To learn more please visit: Functional Area: OP – Operations Estimated Travel Percentage: Up to 25% Relocation Provided: No American General Life Insurance Company #J-18808-Ljbffr