Bilingual Customer Service Rep.
Elwood Staffing
Fort Collins, Colorado, US
About the Role
Elwood Staffing - 1414 East Harmony Road - Responsibilities: Respond professionally and efficiently to a high volume of inbound customer calls; Guide customers through the warranty claims and resolution process; Identify opportunities for up-selling and cross-selling products or services relevant to customer needs; Accurately track and document customer interactions, inquiries, and order statuses; Process customer payments securely and efficiently
Responsibilities
- Respond to high volume inbound calls
- Guide customers through warranty claims and resolution
- Identify up-selling opportunities
Qualifications
- Experience in customer service
- Bilingual in English and [language]
- Excellent communication skills
Benefits
Benefits not listed
Required Skills
customer service
bilingual
payments processing
documentation
Keywords
customer service
warranty
upsell
payments
bilingual
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