Assistant Store Manager
O'Reilly Automotive
Kent, Ohio, US
About the Role
O'Reilly Automotive - - Responsibilities: Lead the store team members in providing excellent customer service to retail and professional customers.; Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc).; Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.).; Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training.; Perform all store opening/closing duties, including day end procedures, money/deposits, and securing the store.
Responsibilities
- Lead store team members to provide customer service
- Supervise customer service levels at retail showroom
- Assist store manager with staffing and coaching
Qualifications
- Experience in retail management
- Leadership/coaching skills
- Hiring and training experience
Required Skills
customer service
team leadership
staff scheduling
coaching
hiring
Keywords
retail
store management
O'Reilly Auto Parts
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Job Overview
Date Posted
3 days ago
Location
Kent, Ohio, US
Job Type
Full-time
Work Mode
Onsite
Category
Retail store management, Store operations assistant store manager, Customer service leadership
About the Company
O
O'Reilly Automotive
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