Assistant Store Manager - Customer Experience
PetSmart,
Ramona, California, US
About the Role
PetSmart, Inc. - - Responsibilities: Leads and coaches associates on proper processes to ensure pets in our care are safe and healthy; Coordinates staffing coverage for experience activities in pivotal areas of the store; Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions; Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets; Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures
Responsibilities
- Leads and coaches associates on proper processes
- Oversees all PetSmart services (salon, training, hotel and day camp)
- Maintains store standards and leads culture of empowerment
Qualifications
- High school diploma or equivalent
- Experience in retail management preferred
- Strong communication and leadership skills
Required Skills
store operations
customer experience
team leadership
P&L awareness
compliance
Keywords
assistant store manager
customer experience
retail management
team leadership
store operations
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