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Assistant Store Manager - Customer Experience

PetSmart, Ramona, California, US

About the Role

PetSmart, Inc. - - Responsibilities: Leads and coaches associates on proper processes to ensure pets in our care are safe and healthy; Coordinates staffing coverage for experience activities in pivotal areas of the store; Oversees all PetSmart services (salon, training, hotel and day camp), live pet sales and adoptions; Drives and identifies opportunities to grow the business and hold associates accountable in achieving store P&L expectations such as sales and shrink targets; Maintains store standards and leads a culture of empowerment by ensuring compliance with policies and procedures

Responsibilities

  • Leads and coaches associates on proper processes
  • Oversees all PetSmart services (salon, training, hotel and day camp)
  • Maintains store standards and leads culture of empowerment

Qualifications

  • High school diploma or equivalent
  • Experience in retail management preferred
  • Strong communication and leadership skills

Required Skills

store operations customer experience team leadership P&L awareness compliance

Keywords

assistant store manager customer experience retail management team leadership store operations

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