Assistant Business Support Associate

Open to OTI Employees Only The Office of Technology and Innovation (OTI) leverages technology to drive opportunity, improve public safety, and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services, OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. The successful candidate will serve as an Assistant Business Support Associate reporting to the 311 Customer Service Center. Responsibilities will include:

• Assist in community related liaison functions between 311 and other city agencies;
• Assist in research and analysis to identify trends and support business strategies;
• Use advanced Microsoft Office Suite programs, business intelligence tools, and spreadsheet applications to prepare reports and documentation to optimize customer interactions, community support, and other public services across multiple contact center channels;
• Assist in preparation of time-sensitive materials, business communications, and written correspondence;
• Assist in customer-focused services and citywide public health initiatives;
• Assist in conduct of meetings and presentations;
• Provide administrative support for community-focused initiatives, equitable service delivery as well as liaison functions and continuous improvement efforts.
• Perform special projects and initiatives as assigned.

HOURS/SHIFT Day - Due to the necessary duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Manhattan, NY