Advanced Medical Support Assistant

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Typical duties include, but are not limited to:

• The AMSA is responsible for scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
• Communicating directly with the patient to obtain required information to determine patient needs.
• Managing follow-up care for Return to Clinic orders, consults, tests, etc.
• Verifying and updating demographics and insurance information (ICB).
• Processing incoming secured messaging through MyHealtheVet.
• Monitoring pre-appointment information, assuring readiness for the patient visit/procedure.
• Managing patient systems to verify and validate accuracy and resolve concerns.
• Ensuring encounter forms are completed in order to obtain appropriate workload credit.
• Providing excellent customer service and assists in providing front line resolution, when applicable.

First 4 weeks: 7:30 A.M. - 4:00 P.M.; Starting Week 5: Permanent work schedule TBD.

Not Available

This is not a virtual position.

Not Authorized

Not Authorized

Not Authorized

Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)