Account Specialist

Our growing manufacturing company in Dayton, Ohio is seeking a professional and outgoing Account Specialist to join our customer engagement team. As an Account Specialist, you will play a key role in supporting the sales process, maintaining excellent customer communication, and managing quoting and order activities. This is an exciting opportunity for a proactive individual who thrives in a fast-paced, team-oriented environment.

• Serve as a primary Account Specialist contact for customers through meetings, phone calls, and emails.

• Collaborate with the Sales team to support quoting activities, ensuring timely and accurate responses to customer needs.

• Handle Requests for Proposals (RFPs) and Requests for Quotes (RFQs) as part of the Account Specialist duties.

• Monitor order progress and proactively communicate status updates and delivery timelines to customers.

• Maintain accurate and up-to-date customer and order information in the ERP system.

• Work cross-functionally with production, planning, and logistics teams to ensure smooth execution of orders.

• Build strong, long-term relationships with clients, representing the company with professionalism and care as an Account Specialist.

• Experience in a similar Account Specialist, customer service, or sales support role within a manufacturing environment.

• Demonstrated experience using ERP systems (such as SAP, Oracle, Epicor, NetSuite, etc.).

• Excellent written and verbal communication skills, with the confidence to lead conversations with customers.

• Professional and outgoing personality, with strong relationship-building abilities.

• Highly organized and detail-oriented, with strong follow-up skills—key traits for a successful Account Specialist.

• Proficient in Microsoft Office (Excel, Word, Outlook).