75th + Amsterdam - Shift Leader

Sweetgreen - 311 Amsterdam Avenue - Responsibilities: Step into any station at any point in the shift as needed, especially during peak hours, callouts, or understaffed shifts.; Customer Service: First-level handling of customer concerns.; Multitasking & Coordination: Oversee multiple tasks and systems simultaneously, including line operations, tech tools, and guest interactions.; Communication: Use clear verbal communication to delegate tasks, problem-solve in real time, and align team and customer needs.; Attention to Detail: Monitor food quality, order accuracy, safety protocols, and digital reporting.